What to Expect
Our patients will have a choice of booking an in-person appointment or a virtual one at any of the clinic locations. If you are coming to the Rylon Clinic for the first time, here is what your journey might look like.
Booking an Appointment
We offer an easy online booking system for you to make appointments directly without the need for a referral letter. You can choose a virtual or in-person initial consultation. In order to allow Mr Naji to spend the appropriate time listening to your concerns, and to give you the best experience from the consultation, you will be sent a brief online history questionnaire to fill in. This will capture all the relevant and background information about your present and past medical history. The information will be instantly populated into your health records and reviewed with you during your consultation. Additionally, a disclaimer of our privacy policy will be sent at the same time. Once the appointment is booked, you will be sent a confirmation detailing the time, date of the appointment in your chosen location, both by text message and email. If you book a virtual appointment, Mr Naji will review your symptoms prior to the appointment. If he thinks a physical examination is required, he will ask to see you in person instead. If you’re paying for your own treatment, Mr Naji is happy to see you without a referral letter, just choose a location, date and time that is most convenient for you. If you’re using your medical insurance, your insurer may request that you have a referral from your GP or other clinician. You can contact us for advice about obtaining authorisation from your medical insurance company.
Arriving for your appointment
In-person consultations
When you arrive at the hospital of your choice, you’ll be greeted by the reception team who will offer you a seat in the waiting area. Mr Naji will come and greet you, and escort you to the clinic room. Virtual consultations When you choose to book a virtual consultation, you will be sent a secure link via email, which you can use to join at the time of your appointment. You will also be sent a reminder 24 hours before your appointment. Please make sure you are in a quiet, private environment where you won’t be overheard. You can join from your phone, tablet or computer, and please ensure your microphone and speakers are working ahead of time. You can join also with a member of your family, partner or a friend to support you should you wish. During your consultation Mr Naji will take time to listen to your concerns, understand your symptoms and go through any relevant medical history with you. It’s important that Mr Naji has a clear and full picture of your situation so that he can offer the best possible advice and recommend suitable next steps. Hence the importance of filling all the sections in the history questionnaire sent prior to your appointment. If a physical examination is required during an in-person appointment, you’ll have a chaperone, usually one of the nursing staff at the hospital. Most initial consultations last between 20-30 minutes. Next steps Once Mr Naji has thoroughly understood your symptoms and situation, he will recommend some next steps. This will vary greatly depending on your individual needs but might include arranging scans and tests or prescribing medications. If the next steps require you to come into the hospital, Mr Naji will arrange for the hospital team to contact you to book an appointment that is suitable for you. Patients aren’t usually recommended surgery during the initial consultation. If the results of your scans or tests indicate that you would benefit from a surgical procedure, Mr Naji will discuss this in detail with you during a follow-up consultation.
Mr Naji is approved by all major medical insurers
Professional Affiliations
